RUXE'KAQAW At RUXE'KAQAW we offer gourmet products of the highest quality and we personally handle all shipments and exports. This ensures that each package arrives directly in your hands, preserving freshness, integrity, and a premium experience.
1. Direct and exclusive shipping
All orders are shipped exclusively by our team. We do not use third-party agencies or external distributors.
2. Shipping scope
National shipments within Guatemala and international exports to:
- United States (USA)
- Canada
- Europe (EU countries and UK)
- Asia (mainly Japan, South Korea, China, and Singapore)
Each shipment includes exclusive tracking and can be insured if selected during the checkout process.
3. Customs processes and regulations
All international shipments are subject to customs inspections and government regulations. RUXE'KAQAW cannot control customs clearance times or potential additional charges imposed by local authorities. Our team provides complete and correct documentation to facilitate customs clearance.
4. Packaging and product care
All products are packaged with premium materials, preserving their integrity and freshness. Each order is verified before departure to guarantee quality and authenticity.
5. Responsibility and guarantees
RUXE'KAQAW assumes full responsibility for the product until final delivery, except for delays caused by customs or government regulations. In case of damage during transport, we offer immediate solutions: reshipment or compensation, especially if optional insurance was purchased.
6. Restrictions
We do not deliver products through external agencies or third-party distributors. Exclusivity ensures that the luxury experience remains intact.
Contact for shipping: soporte@weareruxe.com